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Archive for June, 2013

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With gas prices becoming more expensive every day, it makes more and more sense to squeeze the most miles you can out of every gallon. Whether you’re planning a cross-country road trip or just trying to avoid spending your paycheck on commuting, there’s plenty you can do to save money on gasoline. The best strategy is to simply drive less often, maybe carpooling or biking instead, but don’t feel discouraged if that’s not an option. Here are some ideas for ways to cut back the amount of money you spend at gas stations this summer:

-Stay informed. Check out one of the many websites, mobile apps, or BlueLink technology available in new Hyundai cars that post gas prices at surrounding stations to find the lowest prices in your area. Some include Gas Buddy or Gas Price Watch.

-Have your tires aligned and inflated. Poor alignment causes tires to wear out more quickly and your engine to work harder.

-Check your air filter. A clean air filter can improve gas mileage by as much as 10 percent.

-Maintain your car with regular services at the Chapman Hyundai Bell Road service department.A properly maintained engine can improve mileage by up to four percent.

-Drive slowly. Every 5 mph reduction in highway speed leads to a 7-percent reduction in fuel consumption.

-Don’t rest your foot on your brakes. Riding with your foot on the brake pedal will not only wear out the brake pads, but it can also increase gas consumption.

-Reduce the weight of your car. Empty your trunk, remove any unnecessary items on the seats, and pack as lightly as possible for vacations.

-Stay cool using your windows. Use your windows instead of your air conditioner at slower speeds, but consider rolling up your windows in favor of A/C on the highway to minimize drag.

-Don’t idle for more than 30 seconds. Avoid using the drive-through, and turn off your car in heavy traffic or long stops.

Stop by to service your Hyundai in Phoenix and see all of the latest fuel saving technology.

Jaime_Heynes_Svc_Advisor_blog

“Uh, mmm, my car is making a chinka-chinka-clunk noise. I think there is something loose in the engine. Do you think it’s broken?”

“Yah, I put duct tape around the muffler to keep it from dragging on the ground. I lost the bolts to it. Can you fix that?”

“I blew my head gasket. That will take, uh, around an hour to fix, won’t it?”

These are just some of the questions Chapman Hyundai Service Writer Jaime Heyns fields when customers bring their car in for service. She and fellow Service Writers Justin Lenocker and Larry Orris use patience, kindness and a dose of common sense when it comes to helping vehicle owners when they drop off their car.

“I try to treat everyone like I want myself and my family treated at a dealership,” Heyns said. As one of the more popular Service team members in the Chapman family, she has been with the company for seven years, working her way up to her current position. “I really enjoy my work and my interactions with my established customers.  I have enjoyed getting to know (them) and their families. The Chapman company has treated me well as part of their team.”

Heyns says Phoenix Hyundai customers who visit the dealership will have their questions answered about their vehicle, even if it takes more time than usual to do so. It may also mean bringing the Service Technician into the conversation to explain repairs, installed parts, etc. Heyns says taking the time to explain repairs helps customers prioritize what really needs to be done – crucial for customers who are on a tight budget.

Off-duty, Heyns enjoys baking pies and decorating cakes. Her ultimate joy, however, is playing with her nearly year-old daughter and watching her grow and change. Spending time with her husband and daughter also gives Heyns a chance to practice one of the most important customer service skills one can have – being a good listener.

“You definitely need to be a good listener, but also honest and sincere,” she says. “Being able to admit when you are unsure of the answer but willing to find out for the customer is important as well. Being knowlegable about the product and treating people the way you would want to be treated are critical when dealing with customers. And I always greet customers with a smile. I think that makes a difference.”

Experience superior customer service by visiting Chapman Hyundai in Phoenix. Schedule a service appointment at http://www.chapmanhyundai.com/chapman-hyundai-service.aspx.